Showing posts with label health inequality. Show all posts
Showing posts with label health inequality. Show all posts

Monday, 18 July 2011

Action overdue to combat child poverty and health inequality in Reading

Get Reading today carries an article based on this year's Annual Health Profile which shows that public health in Reading continues to be significantly worse than other parts of the UK and health inequality continues to be a major issue.

This is not news but the fact that health inequality is still such a major issue should concern all of us.

Locally I have led calls for action by both Reading Borough Council and local health partners to close the gap - and in particular do more to reduce the impact poverty is having on children's health.

Two years ago I co-chaired a cross-party scrutiny review into this issue with Cllr Mark Ralph (Conservative) which made a series of recommendations to Labour councillors.

Our review reported just ahead of the General Election and disgracefully some Labour councillors
tried to use it as a political football - no doubt in an attempt to deflect attention from their failings in office.

The new Labour Lead Councillor, Cllr Tickner is pledging to take a hard look at the issue - which is very welcome.

Sadly, the new Labour administration has already signalled that tackling child poverty is not a priority and Cllr Tickner herself led plans to divert funding away from helping charities support children in poverty to community cohesion.

I really hope that as they become more familiar with the facts about the reality of child poverty in Reading  Labour councillors will change their minds and resolve to take action.

The Coalition Government is restoring powers and responsibility for improving public health back to councils - a move not seen since the Victorian era.

For the first time councils will receive funding to improve public health in their area - according to level of health need.

So far Labour councillors have spoken out against every aspect of proposed health reforms.

When it comes to something as important as  public health I really hope Cllr Tickner and her colleagues will feel able to put politics to one side and use new powers and new funding to fight poverty and the impact it has on health of children and adults across Reading.

Tuesday, 30 November 2010

Local leadership on public health

I have long been concerned about the state of public health in Reading. However, the more interested I was the more frustrated I became about the lack of influence local people, and local councillors have over local health matters.
I first got interested in the issue several years ago when I started reading public health profiles, published annually and distributed to all councillors. I was shocked by what I read about the extent of local health inequalities. I have blogged plenty of times about this over the last couple of years so I won't rehearse all the points here but the simple fact is life expectancy in our Borough varies widely between neighbourhoods and on many health indicators population health in Reading is a concern For example, not long ago tooth decay in Reading amongst the under 5s was amongstt the highest in the South East with too many young children having to have multiple extractions. It is well known that this is one of the key indicators of poverty. This was known about for years and yet nothing seemed to be said about it by politicians in charge.It's worth remembering that under Labour the number of children living in poverty in Reading went up not down. Good quality housing has a key part to play in improving the health of children and families hence I am committed to improving social housing and housing in the private rented sector.
Just over a year ago an independent assessment of Reading by the Audit Commission confirmed these depressing findings and indicated that health inequality in Reading was the worst in Berkshire . Reading this report and many others like was one of the reasons why I was motivated to lead a joint scrutiny review of children's health which revealed Labour's shocking failure to reduce poverty in Reading and the detrimental impact this was having on the health of local children.
At no point during my time as an opposition councillor or Chair of Scrutiny can I remember a Labour councillor in a position of influence showing anything resembling leadership on this issue. Who was challenging the PCT, GPs and the Department of Health - to find out what was being done to improve public health in Reading - particularly the health of the young children and famiilies? The silence from Labour seemed like complacency  at the time, or perhaps they had just run out of steam.
It was left to me as Chair of Health Scrutiny (2008-10) to get the issue on the political agenda and lead public calls for action. However, even as Chair of Scrutiny, HHCC Scrutiny Panel members and I struggled to land any meaningful blows - we found it near impossible to track all public spending by public agencies and to find out what was effective and why. Good quality, up to date data was thin on the ground and expert advice limited. Public involvement by health bodies on public health matters felt like an afterthought, an add-on, and council meetings just another bureaucratic hoop for health staff to jump through - rather than a joint-effort.
And it's not just just me saying it. Reading national reports produced by the Audit Commission and National Audit Office in recent years (for example on childhood obesity) make it clear that national targets and unprecedented levels of public spending on health have not delivered a reduction in health inequality - however well-intentioned. So we need to look at other models of improving public health - this must include looking at all the activities and policies led by councils including transport, housing and education to ensure they are leading to better health outcomes.
Today the Coaltiion Government made an important announcement which I hope will help us do more locally to improve public health: the responsibilty for improving public health is to be transferred from unccountable health bodies and civil servants to local elected councillors, as outlined in a white paper on public health, Healthy Lives, Health People. This is clear evidence of Liberal Democrat thinking on national government policy as Lib Dem MPs and councillors have spent years highlighting the lack of democracy in local health decisions.As Paul Burstow, Minister for Care Services outlines over on Lib Dem Voice, this will mean:

'An end to central control and a new opportunity for local government to lead with the freedom, responsibility and ring-fenced funding to innovate and develop local solutions to the local public health challenges they face. For the first time in a generation, central Government will not be pulling the strings.'
I've highlighted below some other key aspects of the proposals, care of the Department of Health website:
  • Directors of Public Health will be employed by the Local Authority and be the ambassadors of health issues for the local population.
  • Local authorities  will lead discussion about how the ring-fenced money is spent to improve health. This will include influencing investment decisions right across the Local Authority, with the goal of enhancing health and well-being.
  • Local authorities they will be able to make sure that public health is always considered when local authorities, GP consortia and the NHS make decisions.
  • To make sure that progress is made on issues like obesity and smoking, Public Health England will set a series of outcomes to measure whether people’s health actually improves.
  • Historically, money for public health has disappeared into other services. Under new arrangements, the flow of money will change so that: money will be allocated from the NHS budget and ring-fenced for public health; part of this will be used by Public Health England for population-wide issues; another part will provide a ring-fenced budget to Local Authorities.
  • A new health premium will take into account health inequalities and reward progress on specific public health outcomes, and we will consult on how we do this to get the detail right. The premium will be simple and driven by a formula developed with key partners. Disadvantaged areas will see a greater premium if they make progress, recognising that they face the greatest challenges.
Obviously only time will tell if these measures make a positive impact on public health in Reading. However, I believe they represent a step in the right direction towards improving accountability and transparency in relation to public health and I will be using all powers open to me to improve health outcomes for everyone in Reading, wherever they live and whatever their background.

Monday, 12 April 2010

Working together to improve children's health

Earlier this evening I attended a meeting of the Council's Cabinet to present detailed recommendations from a joint review into children's health carried out by the Housing, Community Care and Scrutiny Panel (which I chair) and the Education and Children's Services Scrutiny Panel. Follow the link above to read our recommendations. This is something I've been working on with other councillors and officers for some time - in addition to my role as a ward councillor, a PPC and alongside a full-time job. There is no dedicated health scrutiny panel in Reading and very little resources dedicated to support scrutiny councillors - so a few of us had to work to make this review happen. A few ill-informed people have criticised me personally for taking a long time over the review - a rather pointless, short-sighted attack it turned out. This is a massive, complex issue so it was important to take the time to understand the factors at play - get our facts straight before jumping to conclusions. There are no quick political fixes - tackling longstanding health inequalities is something that will take years to address. It's a vitally important issue which requires commitment from politicians and Labour and Lib Dem councillors who spoke at the meeting tonight agreed with me that it is one of the biggest issues facing us in Reading today. Poor child health in Reading is closely linked to deprivation and as a result of the recession the number of children living in poverty* went up last year by 12% to over 8,000 (up from 6500 in 2006). On all the key health indicators from teenage pregnancy, to obesity, to tooth decay children and young people's health is less good than other parts of the South East. If we want to live in a happier, healthier and more successful society in Reading we have to do more to close the gap between healthy and unhealthy in our area. With the passing into law of the Child Poverty Act recently there will soon be a duty on all councils to tackle health inequality which I think is a good thing. But councils cannot do it alone. It should be everyone's responsibility - health bodies , schools and businesses too.
I have strived throughout this lengthy review to ensure that discussions about these issues stay above the political fray. It has taken a lot of hard work from a small number of councillors and officers to get this far. Thankfully many people working in this area - unsung heroes in my view - want to make a real difference to our community and it has been a pleasure to work alongside them. I believe strongly that children's health should not be used as a political football. It does the Council no good in the eyes of the public to be seen to be descending into the gutter when we should be working together as servants of the people to improve the lives of all in our community. The way some councillors have sought to use this scrutiny review to score political points could do real damage to children's health in our town as it causes people to focus on politics and politicians when they should be focussing on improving the health of children. Thankfully there was no repeat of this thoughtless behaviour tonight. The recommendations I presented did not represent a personal polemic from me but sought to capture the views of councillors of all parties who participated in the scrutiny review backed up by detailed data from officers. I'm pleased to say the report was received very positively by Labour members of the Cabinet as well as the Leader of the Council this evening. All party support will be needed if we are going to lobby health bodies and other partners for a better deal for Reading's children. We await a detailed response from the administration later this year but in the meantime it has been agreed that the Council should actively engage members of the Local Strategic Partnership including the PCT and make tackling child poverty and therefore improving children's health, everyone's priority. With pressure on local budgets likely to increase in the coming years it's vital that children's health is not allowed to detioriate and I am determined not to let this happen.

Thursday, 8 April 2010

Filling in the gaps - campaigning for better oral health

I got a call from the BBC earlier today to ask me my views on NHS Dentistry in Reading West. I guessed that the question would be related to lack of dentists accepting NHS patients.And I was right.Apparently the Conservative Shadow Health Secretary was visiting and had raised the issue on the back of a local survey his party had done. I won't dispute that this is a common concern in the local community here - it is certainly is. But I thought it was important to get some facts straight about the situation here in Reading - something I have a unique perspective on in this election campaign through my time spent as Chair of Health Scrutiny on Reading Borough Council for the past 2 years. When I first moved to Reading from London in 2003 I recall work colleagues telling me the difficulties they had finding a dentist on the NHS. Local residents made similar points to me when I knocked on doors. So when I became chair of the main health scrutiny committee in Reading - the Housing, Health and Community Care Scrutiny Panel in May 2008 I took the opportunity to get this issue on the agenda as I was concerned about it and worried about the impact this was having on people living in Reading who could not afford to go private. We have since discussed the issue several times in scrutiny - in fact it's rarely been off our agenda since I've been in the chair. Last year we called for a detailed investigation into a town centre dentists that was failing to advertise NHS services.
A quick look at the annual report produced by Berkshire West PCT Patient Advice & Liaison Service (PALS) which we discussed in public in scrutiny last September shows that the number one NHS service people in our area contacted PALS about was Dental Services - this accounted for 1980 of all enquiries - around 46% of PALs caseload. In my capacity as Chair of HHCC Scrutiny Panel I have regularly asked questions of the Primary Care Trust (PCT) to find out what is behind these figures. What the PCT told me was that the issue in our area is not a lack of dentists taking NHS patients but a widespread misconception out there that NHS dentists are in short supply (when in fact they are not): (from the most recent PALs report)"Reading has a good geographical spread of NHS dental practices which means that the area is well served. There are currently 9 dental practices in Reading who are accepting new adult NHS patients. There are also a series of Community Dental Clinics and an on-call rota offering emergency intervention for patients who need urgent treatment and those with complex needs. However, despite widespread advertisement it is still proving difficult to break the public’s misconception that there are no NHS dentists in the area.The important question I ask every year when this issue comes up is- what is the PCT doing to help patients and improve health outcomes? The answer I got was this: "PALS ensure that information about local practices who are accepting new NHS patients is kept up to date and is published on the PCT’s website. Posters have been issued to GP practices and Pharmacies encouraging them to display lists of local dentists who are accepting new patients. Information has been included in the PCT’s ‘Your Guide to Local Health Services’ which has been published as part of each Local Authority’s annual newsletter / report to residents." I telephoned the PCT this afternoon to check my facts and was told that the issue continues to be one of communication, not lack of NHS Dentists. More clearly needs to be done to get the message across to residents about dental services but also to improve oral health in our community. If you want to find a dentist accepting new NHS patients try this link.
It is Lib Dem policy to give local people more influence over local health services in their area by introducing locally elected health boards. At present there is too little accountability in our health services. Our health scrutiny panel in Reading only meets 5 times a year and health issues have to be fitted around housing and community care items. People can complain via PALS and the LINK but it is actually very difficult fore local people to get action taken on health matters. A really big issue in Reading in relation to dentistry is poor oral health - particularly amongst young children in deprived areas. The facts are these: Reading has twice the decayed, filled and missing teeth (dmf-t) score compared to Wokingham.Variation within Reading is greater than that found between other PCTs or at a national level. This is a major indicator of child poverty.This is related to poor diet and linked to health inequality - something I have campaigned to get on the local political agenda and a key focus of our recent scrutiny review into children's health. Better health outcomes wherever you live and no matter how much money you have in Reading West is a real priority for me.I will be discussing what Reading Borough Council and local health bodies can do to improve children's health on April 12 when I present our scrutiny review recommendations to the Labour-run Cabinet. I'm glad that Labour, Conservative and Green candidates for Reading West agree with me that NHS dental services are important. What sets me apart from all three of them is the fact that I have years of experience under my belt campaigning for better health services and better public health locally which I have gained as a local councillor and chair of health scrutiny in Reading. Visit my Council blog for more details.

Monday, 22 March 2010

Backing Save The Children's 'Poverty Kills Childhood' campaign

Today I signed up to Save The Children's campaign to get action to reduce child poverty on the political agenda at the coming general election, entitled 'Poverty Kills Childhood'. Save The Children have highlighted the shocking fact that the number of children living in severe poverty in the UK has shot up to 1.7 million - up 200,000 since 2004. The number of children who quality for free school meals also increased last year. This, after Tony Blair pledged to abolish child poverty by 2020. I agree that this issue has to be a top priority for the next government and for MPs and I'm delighted to support their campaign.
I have spoken out extensively about the real impact poverty and deprivation is having on families and individuals in parts of Reading. It's one of the issues that gets me out of bed and out campaigning as it affects every area of community life - health, housing and quality of life. As Nick Clegg has said repeatedly bright children from the poorest families are also being overtaken before they even reach ten years old by children from wealthier backgrounds. This is grossly unfair. I am concerned that too often this issue has been hidden from view or overlooked as it not something that is visible when people visit the centre of Reading or when they read about Reading as a 'boom town' in the national and local media. Obviously many parts of Reading's economy are incredibly successful. However, there are pockets of real poverty all over Reading. All the evidence I have seen both in official reports and on the doorstep is that the recession has increased the number of families living in poverty in our area - the number of families where more than one state benefit is claimed being the usual indicator used. Young people have also been disproportionately affected by the recession and the Labour government has not done enough to help them. As a councillor I have campaigned to get this issue more attention from politicians, the media and officers of the Borough Council and the PCT. There is some great work going on locally to help children from some of the poorest families in Reading do better in life. I visited a SureStart Centre in Whitley last week to see what staff there are doing to improve health outcomes of local children and I was really impressed by what I saw. But more needs to be done at a national level to make sure more children are not left behind and to support people who can help families out of the poverty trap. Despite 13 years of a Labour government and economic success in some areas of the Town he gap between rich and poor and Reading is rising and this is really bad news - for all of us, not just children and their families. We heard in a Council scrutiny meeting last week that the latest figures show that the percentage of children living in poverty in Reading was 22.3% (of all Reading's children under 19) and 23.3% of all those under 16 are classified as in poverty (at last count). The Council has developed an extensive anti-poverty action plan but it is very dependent on national policy and a commitment from politicians to see it delivered - there is only so much local bodies can do. Locally all the evidence I have seen is that poverty is having a terrible impact on children's health and their wider life chances, including education in Reading. This is why I was one of the councillors that successfully called for a scrutiny review on children's health & deprivation to look at ways that the Council and the PCT can work together to help more children in Reading's poorest communities live healthier lives. But we need more action at a national level to make a real difference to children. I'm pleased that Nick Clegg has identified tackling child poverty and improving equality of opportunity for those children as one of his top 4 priorities under the banner 'giving children a fair start. This is key issue for us because Liberal Democrats believe that everyone, regardless of background, should have the same chance to make the most of their life. So how would the Lib Dems help reduce child poverty and help children?
1. We will continue to support the Child Poverty Bill currently making its way through Parliament. This Bill includes a duty on local authorities and agencies to reduce inequality int their areas. We believe the Bill needs strengthening because it may not pick up the poverty suffered by certain families, for example when a member of the family is disabled or they live in an area where accommodation is very expensive. Steve Webb MP has been leading our campaign to get a better Bill.
2.Lib Dems believe that education is vital if we are to reduce child poverty in the long term. Therefore we will introduce a pupil premium giving £2.5 billion to schools taking on children from deprived backgrounds. This will increase the funding for each child on free school meals by £2,500 on average, to the same level as money spent on children in private schools. The pupil premium will cut class sizes, to ensure every child gets the individual attention they need.
3.The Labour government has relied on complex means-tested benefits for dealing with poverty, but the rise in child poverty since 2005 shows the system is not working. As a more effective way of easing the financial strain on the most vulnerable, we would concentrate tax credits on low income families and people would pay no tax on the first £10,000 they earn. We would also reintroduce fixed tax credits awards, so that families are freed from the financial rollercoaster of underpayments and overpayments of tax credits which can then be reclaimed years later.
4.The Lib Dems support the concept of a global financial transaction tax and it is something which we would be happy to pursue on a multilateral basis. Any action would require agreement from the US, European and Swiss governments but the proceeds from such a tax could provide a source of revenue to be used to fight international issues such as poverty and climate change.
And what about on international child poverty?
- The Liberal Democrats are committed to achieving the Millennium Development Goals (MDGs). Despite progress in many areas, the MDGs on infant and maternal mortality have seen little progress. We want the MDG review summit this autumn to focus on these areas and to ensure urgent progress is made.We remain committed to achieving the UN target of spending 0.7% of GNI on aid by 2013, and would ensure that measures to tackle malaria and dehydration (two of the biggest killers of children) are adequately funded and prioritised.
I will continue to do all I can to keep this issue on the local political agenda. If elected MP for Reading West I pledge that reducing the number of local children living in poverty and campaigning to ensure every child in our area gets a fair start in life will be one of my top priorities.

Friday, 12 March 2010

Working hard for better health and housing for residents

I love my role as councillor and the opportunities it gives me to help local people and improve their quality of life - not just in my ward but right across Reading. I particularly enjoy my role as chair of scrutiny as it enables me to get a better understanding of issues Borough-wide and to hear from other councillors and other bodies not just the Council in relation to a number of key local issues. In scrutiny we have no budget or decision-making power as such but we can recommend action to the executive and external agencies - including health bodies on matters of public interest or concern. Last night in HHCC Scrutiny Panel (which I chair) I got cross-party support for recommendations I drafted which aim to improve children's health in the poorest parts of the Borough. This follows an in-depth Scrutiny Review into the issue last year. I will link to the recc's here when they are available online. To me these issues and what lies behind them - pockets of real poverty and deprivation in our town - are so important that they should be above party politics. Commitment from politicians is needed to make a difference to communities in the longterm. Sadly not everyone shares my view and lately some politicians have descended into playing politics rather then working to improve life for residents. I try to avoid playing the man, not the ball - others don't and I think it damages our politics in Reading. There are no easy solutions to improving children's health tackling child poverty and many of them lie at a national level and require fundamental changes like a fairer tax system to deliver change. However, I am campaigning to ensure that child poverty and poor health stay at the top of the local political agenda in Reading to focus the minds of politicians and key partners - i.e. the PCT. The recommendations will go to to the Labour Cabinet meeting in April (hopefully) for a response. We must not accept the status quo - children only get one chance at life and in 2010 everyone should be able to enjoy equal life chances wherever they live in Reading.
The review I requested of the impact of the NHS Walk In Centre revealed it to have been a huge success - with around 15,000 visits from patients since it opened. This is great but access to healthcare must be better in other parts of town - notably Whitley and Battle (Oxford Road area). We heard that the long promised Battle Health & Wellbeing has not progressed as a direct result of the recession. This is a concern giving health inequality in our area has worsened during that time.On overcrowding, something I've been campaigning on for months now, I was really pleased to secure cross-party support for a greater focus on helping support tenants who are over-crowded but also investigate ways to make more housing stock available. The 30% increase in the number of people on the Council's housing register (up to 6,000) is putting real pressure on stock. Lots of ideas were discussed and a full review and potentially scope for policy change will be put forward in October. It will need to include a combination of solutions - including making better use of existing stock and the private rented sector. 186 families are suffering living in overcrowded housing and I will not rest until that number has reduced significantly.
Housing repairs to council houses is something I have regularly received complaints about from residents over the years. This is doubtless the same for many other councillors - so I got the issue on the scrutiny agenda. Last night we discussed what could be done to reduce the number of 'avoidable calls'. Housing repairs relate to 47% of all contacts from residents to the Council - around 41 thousand calls! This is bad for tenants and a bad use of time and money for the Council. An action is being developed and HHCC Scrutiny Panel will be monitoring delivery closely.
Following the CQC inspection of Older People's Services a few months ago I had requested an update to scrutiny as to what is being done to improve areas where areas of concern had been identified by inspectors. There is no doubt that this more in-depth scrutiny of key services over the past 2 years since I've been chairing HHCC Scrutiny Panel has delivered improvements in key areas faster, as well introducing more accountability for members and local people.
This is just a brief snapshot of some of the issues we discussed last night - all of them really important. Being involved in scrutiny is one of the more hidden aspects of a councillors' work but I am hopeful we can make a real impact on housing, health and social care for residents in Reading. We had 20 items on the scrutiny panel agenda last night - not too bad given when I took over in May 2008 there were something like 32 on an average HHCC agenda.I still think we need to consider setting up a separate health scrutiny committee in Reading just to be able to do justice to all the health issues that come up. But overall it was a good, productive meeting and I'm pleased to say pointless party political bickering was kept to a minimum!

Tuesday, 2 March 2010

Scrutiny of Reading's new NHS "Walk In" Centre

As Chair of Reading Borough Council's main health overview & scrutiny committee - the Housing, Health and Community Care Scrutiny Panel since 2008 I have taken a keen interest in improving public access to good quality health services. Poor health in Reading is closely linked to real poverty and sadly many people lack health facilities on their doorstep and families find it difficult to get appointments to see GPs etc at times that suit them without going a long distance. I have been campaigning for a couple of years now on the need to get action taken to reduce health inequality in Reading - which was recently revealed to be the worst in Berkshire by independent inspectors. All the evidence shows that improving health outcomes is closely linked to improving access to free healthcare and good quality medical advice.
Residents in my ward in Redlands are lucky as most of them live quite close to the excellent Royal Berkshire Hospital. However, I have been concerned for some time about residents who live in parts of South and West Reading who are not so lucky.
The NHS Walk In Centre which was set up last year in Broad Street Mall in the Town Centre was set up in an attempt to address this gap in provision. The idea is simple - you don't need to be registered or to have an appointment to get treatment or advice. It sounds great as a concept but I have to admit I was a bit sceptical when the idea was first mooted as I was concerned it would be a 'polyclinic' and could post a threat to existing GP services. However, the feedback I have received from the PCT so far has been very positive. As Chair of the HHCC Panel I requested a report be presented to councillors on Thursday 11 March to review the impact of Reading's NHS Walk In Centre . We will be quizzing Berkshire West PCT, commissioners of the new service to find out whether or not the new service is doing what it was set up to do: improve access to NHS services to the highly-mobile population of residents living, working and shopping (!) in the Town Centre and improve public health.
Have you used this new service? If so, we'd love to hear from you about your experience. Please drop me an email daisy.benson@reading.gov.uk The meeting is kicking off at 6.30pm in the Kennet Room at the Civic Centre. The meeting is open the the public and if you would like to ask a question to the PCT about the service you can please get in touch.
Sadly two other health projects that could help improve access to services have still not come to fruition - in Whitley and Battle. The PCT has long identified other parts of Reading including Whitley need additional services to meet growing demand in the community. Residents living in and around Oxford Road are still waiting for the new Battle Health Centre to be developed - something Reading West Martin Salter MP and Battle councillor Tony Jones campaigned for all those years ago. It was supposed to be built in 2009. Back in 2004, Martin Salter said:"Local doctors' surgeries are pretty full around here and there is a need for more NHS dentists as well as a range of specialist services that can be delivered locally without people having to trek across town to the Royal Berks," he said. "It is great news that Reading PCT has identified the Battle site for a local centre." I agree with Martin - delivering services locally is what's needed - it reduces the need to travel and ensures everyone gets fair access to those services. The major fly on the ointment as far as this scheme is concerned is that it can only be built when the housing on the former Battle Hospital site is sold. The recession is basically to blame. This is a great shame. A lot of local residents must be feeling very disappointed about this after all the promises from Labour both locally and nationally. It must be disappointing for Martin Salter too that the Centre won't be built during his time in Parliament as Member for Reading West after his campaigning on this issue. I will continue to campaign for better access to healthcare for all Reading residents irrespective of where they live, and continue to press the PCT and the Council at every opportunity to speed things up on the ground.

UPDATE

The PCT has supplied us with a written report on the NHS Walk In centre which we will be discussing at the scrutiny panel on Thursday. Some interesting facts from the report:
  • Between August 2009 and February 2010 13,778 patients had consultations at the new centre
  • 59% of those patients live within Reading
  • Patients attending are mainly indicating convenience is the reason they visited the centre
  • The top four medical issues presenting are: upper respiratory infection, medication and skin infections and contraception
  • 78% of patients attending are aged between 16 and 65
  • 95% of patients are seen within 30 minutes
  • 90% of patients are reporting satisfaction with the service